30 Day No Quibble

We know you'll love Broadband At Home so much, we're prepared to back up what we say with a 30 Day No Quibble return policy!

If for any reason you change your mind about the Broadband at Home service, you can cancel your service at any time up to 30 days from the date you receive the service. All you'll need to pay is any additional charges incurred which are not included in your minimum monthly payment(such as calls to mobiles not on the Virgin Mobile network, calls to special numbers and international calls).

We recommend that you do not port your number until you are satisfied with service. Porting will be available from September 30 onwards

To cancel, just call us on 1300 555 100 with your details and (where possible) a brief explanation of why you have decided to cancel the service. We'll send you a prepaid courier satchel to return the equipment to us, and you need to then return all equipment supplied under the cancelled order to us within 30 days intact, in good condition and in the original packaging. If you don't return the equipment to us within 30 days of cancelling the order or if you return it in a damaged condition, we will charge you for the full value of the equipment as per the pricing table.

For more details on the Guarantee, have a read of our Virgin Broadband Service Description